To buy, all you need is an American Express, MasterCard or Visa payment card.

In the spirit of the circular economy, Waww 2e Vie does not differentiate between a buyer and a seller. Every buyer is a potential seller. As a result, the Waww 2nd Life account can be used to pay as well as to receive payment. The Waww account only allows purchase.

No.

The purchase request is sent to the seller, who has 3 days to respond. The seller can refuse the request for several reasons (the item is already sold, the seller cannot deliver to the buyer's address, etc.). A seller who generally refuses a purchase request explains the reason for the refusal via the Waww 2e Vie messaging service. The buyer can respond to find a solution. If both buyer and seller agree to the purchase, the buyer can submit a new request by clicking Buy.

No.

The purchase amount (plus the € 1 service charge) is blocked in the buyer's account, but the account is not debited.

The buyer clicks Buy and provides Waww with their payment card details.
Waww blocks the amount on the buyer's card and sends the purchase request by email to the seller.
The seller and the buyer can communicate freely by Waww 2nd Life messaging. If the Shipping option is chosen, the seller and the buyer must agree on the delivery time, which varies according to the buyer's country and the chosen delivery method.
The seller has 3 days to accept the purchase request. If the seller does not respond within 3 days, or if the seller refuses the purchase request (for example because the item has already been sold elsewhere), Waww releases the amount to the buyer's account and the transaction is closed.
If the 3 days expire while the buyer and seller communicate, the buyer can renew the purchase.

When the seller accepts the request, Waww notifies the buyer by email and debits his card.
The seller ships the item or meets the buyer.
The buyer has 14 days from their notification to accept or dispute the item.
If the buyer accepts the item, the purchase amount is transferred to the seller's bank account and the transaction is closed.
If the buyer disputes the item, the amount is sequestered at Waww and a dispute procedure is initiated.
If the buyer does not receive the item, they should dispute it to initiate a dispute procedure. The dispute must be made within 14 days of its notification.
If the buyer does nothing, the item is automatically considered accepted 14 days after the buyer's notification: the transaction is closed and the amount is transferred to the seller's bank account.
When the transaction is closed, both buyer and seller are invited to leave a review. The notices are public.

In addition to the item price and shipping costs, the buyer pays a € 1 for Waww service and warranty

The buyer's card payment is securely processed by Stripe, a world leader in online payment. Waww has no access to card details.
The buyer is debited only when the seller accepts the purchase requisition.
The buyer must accept the item before the seller is paid. If the buyer disputes the item, the seller's payment is suspended.
If the buyer does nothing within 14 days of notification, the item is automatically considered Accepted and the funds are released to the seller.

The buyer and the seller can negotiate the price through Waww 2nd Life messaging. If they agree on a new price, the seller must edit the ad and change the price.

Waww cannot accept payment from the buyer that does not match the advertised price.

Shipping costs are paid by the buyer. 2 options are possible:

The buyer selects the Shipment option at the time of purchase. Shipping charges, as determined by the seller, are added to the transaction amount. The buyer therefore pays the shipping costs to the seller, who must handle the shipment and pay the carrier directly.
The buyer selects the Withdrawal option at the time of purchase. The buyer must then handle the shipment and pay the carrier directly. The buyer sends the carrier label to the seller. The buyer can also meet with the seller.
The seller decides which options are available to the buyer (Send, Withdraw, Meet)

Tableware items are often fragile. It is imperative that the buyer examines the item upon receipt. If the item is damaged, the buyer must report it to the carrier, take a photo and dispute the item on Waww 2e Vie messaging.

To sell, all you need is a bank account in one of the following countries:

Members of the European Union

Australia

Brazil

Canada

Hong Kong

India

Japan

New Zealand

Norway

Singapur

Swiss

United Kingdom

United States

Ads are always in euros, even if the seller's bank account is not.

Individuals and professionals are welcome.

Any article related to the art of the table.

It is forbidden to offer or sell a counterfeit.

All you have to do is register on the Waww 2nd Life website and enter an address and a bank account number.

The Waww 2nd Life account is different from the Waww account because it allows buying and selling. The Waww account allows purchase only.

No. New listings are checked before posting. Our team selects the main photo from the uploaded photos and reserves the right to modify it to preserve the aesthetics of the 2e Vie site.

Waww reserves the right to refuse an advertisement.

Yes. A seller can edit their ad at any time. The changes are posted immediately.

No. When a buyer clicks Buy, a purchase request is sent to the seller. The seller has 3 days to respond, after which the request is automatically canceled. The seller can have several requests in parallel for the same item, and choose the one that suits him best.

A seller who confirms a request but does not deliver the item should expect negative feedback from the buyer.

The buyer clicks Buy in the ad and provides Waww with their payment card details.
Waww blocks the amount on the buyer's card and sends the purchase request by email to the seller.
The seller and the buyer can communicate freely by Waww 2nd Life messaging. If the Shipping option is chosen, the seller and the buyer must agree on the delivery time, which varies according to the buyer's country and the chosen delivery method.
The seller has 3 days to accept the purchase request.
If the seller does not respond within 3 days, or if the seller refuses the purchase request (for example because the item has already been sold elsewhere), Waww releases the amount on the buyer's card and the transaction is closed.
When the seller accepts the purchase requisition, they have the option of keeping the listing online (if they are selling multiple lots of the same item) or deleting the listing.
If the 3 days expire while the buyer and seller communicate, the buyer can renew the purchase.

When the seller accepts the request, Waww notifies the buyer by email and debits his card.
The seller ships the item or meets the buyer.
The buyer has 14 days from their notification to accept or dispute the item.
If the buyer accepts the item, the purchase amount (after deducting Waww's fees) is transferred to the seller's bank account and the transaction is closed.
If the buyer disputes the item, the amount is sequestered at Waww and a dispute procedure is initiated.
If the buyer does nothing, the item is automatically considered accepted 14 days after the buyer's notification: the transaction is closed and the amount (after deduction of Waww's fees) is transferred to the seller's bank account.
When the transaction is closed, both buyer and seller are invited to leave a review. The notices are public.

The seller is paid by bank transfer from Waww to his bank account.

The seller is paid when the buyer accepts the item.

The ads are free.

Only if the sale takes place, the seller pays Waww a commission of 7% of the amount of the sale.
On average, half of that commission goes to Stripe, Waww's payment provider.

Stripe's fees are variable and depend on the buyer's card issuing country and the seller's bank account country.
Waww's commission does not apply to shipping charges.
93% of the sale amount is transferred to the seller's bank account.

When the seller receives a purchase request, the amount is already blocked in the buyer's account.
The seller's payment is made by Waww, not the buyer. If the item conforms to the advertisement and if the delivery is made according to the conditions agreed on the courier, Waww guarantees the seller's payment.

The buyer and the seller can negotiate the price through Waww 2nd Life messaging. If they agree on a new price, the seller must edit the ad and change the price.

Waww cannot accept payment from the buyer that does not match the advertised price.

Shipping costs are paid by the buyer. 2 options are possible:

The buyer selects the Shipment option at the time of purchase. Shipping charges, as determined by the seller, are added to the transaction amount. The buyer therefore pays the shipping costs to the seller, who must handle the shipment and pay the carrier.
The buyer selects the Withdrawal option at the time of purchase. The buyer must then handle the shipment and pay the carrier directly. The buyer sends the carrier label to the seller. The buyer can also meet with the seller.
The seller decides which options are available to the buyer (Send, Withdraw, Meet)

The buyer must be able to receive the item and indicate to the carrier if any damage is apparent, with supporting photos. It is therefore necessary for the seller to choose a mode of transport which allows the buyer to receive the item and which allows the carrier to note any apparent damage.

Waww 2nd Life messaging is private. Only the buyer, seller and the Waww team can read messages.

Most disputes are due to a misunderstanding between buyer and seller. By reading the messages, the Waww team can help with amicable resolution in the majority of cases.

The buyer and seller are free to communicate outside of the messaging system, but the Waww team will not be able to help with the resolution. We encourage the use of Waww 2e Vie messaging for all communications, before and after purchase.

Only a buyer can initiate a dispute, by contesting the article in the Waww 2e Vie messaging.

The buyer can initiate a dispute from the moment it is notified that the seller has accepted the purchase request, and this, during the following 14 days.

If the buyer does nothing during the 14 days following the notification, the item is considered automatically accepted, and it is no longer possible to initiate a dispute because the funds have already been transferred to the seller.

If the buyer accepts the item, it is no longer possible to initiate a dispute because the funds have already been transferred to the seller.

Waww sequesters the funds until the dispute is resolved.

The buyer and the seller are invited to resolve the dispute amicably, through Waww 2nd Life messaging or by direct contact.

An amicable resolution is based on 2 options:

The buyer returns the item to the seller and is reimbursed.
The buyer keeps the item and the seller accepts a price reduction.
In the event of an amicable resolution, Waww makes the appropriate payment to the seller, and the appropriate refund to the buyer.

If the buyer and seller are in direct contact, they must both confirm the resolution of the dispute through Waww 2nd Life messaging before payment and / or refund is made.

Waww will play the role of referee. If the buyer does not agree with Waww's decision, he has the option of going to the seller's mediator only if the seller is a professional.

As a last resort, French law is applicable.

In the case of a shipment, the seller arranged the shipment. It is therefore up to the seller to request compensation from the carrier.

In the event of a withdrawal, the buyer has organized the shipment. It is therefore up to the buyer to request compensation from the carrier.

The buyer must dispute the item in Waww 2e Vie messaging.

Counterfeiting is a crime. Waww will notify the competent authorities who will take the required measures.

It happens that an email is not delivered or is delivered in the Spam folder. If the buyer does not receive an email 3 days after the purchase attempt, he can check the status of the purchase in the Waww 2nd Life messaging.

French law allows the buyer to change his mind without providing a reason within 14 days of receipt of the item only if the seller is a professional. Professional sellers are clearly indicated in the advertisements.

If the seller is an individual and the item is as advertised, the buyer has no legal right to change their mind. However, many sellers accept to take back their items.

European Directive 2011/83 giving the right of withdrawal for distance buying only applies if the seller is a professional residing in the European Union. If the seller is an individual or if the seller resides outside the EU, the buyer does not benefit from this right of withdrawal.

European Directive 2011/83 gives the right to any buyer residing in the EU to change their mind without reason, within 14 days of receipt of the item, if the seller is a professional. Professional sellers are clearly indicated in the advertisement.

If the buyer has already accepted the item, he must contact the seller through Waww 2e Vie messaging to indicate his wish to withdraw. The buyer and seller can negotiate the terms of the withdrawal, but generally the buyer pays the cost of re-shipment and the seller reimburses the full amount paid by the buyer.