Terms of sale

We are Waww SAS, a simplified joint-stock company with a capital of €30,000, registered with the Paris Trade and Companies Register under number 889 912 580, whose head office is located at 56 rue de l'Université 75007 Paris (France) .
You can reach us by mail at this address or by email at info@waww.fr

These General Terms and Conditions of Sale apply to all transactions on waww.fr (the Site) concerning new products sold by WAWW. For the Conditions of Sale and Purchase of 2nd Life second-hand items, click here. Carrying out a transaction on the Site implies full and unreserved acceptance of these General Terms and Conditions of Sale. Any document other than these General Conditions of Sale and in particular catalogues, prospectuses, advertisements, notices, has only informative and indicative value, not contractual. WAWW reserves the right to modify these General Conditions of Sale at any time. In this case, the applicable version will be the one accepted by the user when ordering.

The products governed by these General Conditions of Sale are those which appear on the Site. Each Product offered for sale on the Site is offered within the limits of available stocks, and the essential characteristics of the Products are described and presented with the greatest possible accuracy, in accordance with legal requirements. Minor differences between the Products delivered and those represented on the Site may exist, mainly for artisanal Products for which the homogeneity of production cannot be perfectly ensured.

The price of the Products is indicated in Euros and All Taxes Included, excluding delivery costs. The amount of the delivery costs will be specified before validation of the order. Prices including VAT are understood to include VAT for products delivered in the European Union. Items subject to VAT are subject to French VAT. WAWW reserves the right to modify its selling prices at any time, it being specified that the price accepted by the buyer when ordering is firm and definitive.

WAWW accepts payments by Visa, MasterCard and American Express credit cards, using the services of its payment provider Stripe. WAWW also accepts payment by PayPal.

The products are delivered by our professional delivery partners. The buyer is required to check the condition of the packaging and the Products upon delivery and to make any reservations and complaints that may prove necessary. These reservations or complaints must be made in writing on the carrier's slip, dated and signed. The buyer must inform WAWW within a maximum period of 72 hours from delivery, by email to the address info@waww.fr.
By affixing his signature on the delivery note or the transport receipt without making any reservations, the buyer acknowledges that his package has not been damaged during transport. In the event of a dispute, the original packaging must be kept until the dispute is resolved. These provisions apply without prejudice to the provisions of Article 8 hereof relating to the buyer's right of withdrawal.

Delivery times are specified on the Site at the time of purchase. If the buyer notices that the scheduled delivery date has been exceeded, he will have the possibility of canceling his order by simple email to the address info@waww.fr, recalling the references of his order. In this case, WAWW will refund the amount of the order within 30 days of receipt of the cancellation request. In the case of delivery of the order after the cancellation request, the buyer agrees to refuse the package to the carrier or to return it.

The buyer benefits from a right of withdrawal which allows him to cancel his order and return the Products ordered to WAWW within 31 days of receipt of his order. Prior to the return of the Products, the buyer will indicate his intention to exercise his right of retraction to WAWW by e-mail to the address info@waww.fr indicating the order references. The return will be at WAWW's expense. The Products will be returned packaged in their original packaging, in a condition allowing them to be put back on sale. Products damaged in any way, soiled and/or incomplete will not be taken back or refunded.

The buyer benefits from the legal guarantees conferred on him by the Consumer Code and the Civil Code. The legal guarantee of conformity only applies to the essential characteristics of the products. The photographs of the products presented on the site are as faithful as possible but cannot ensure perfect similarity with the products offered, particularly with regard to colors.

WAWW will not incur any liability for the total or partial non-performance of an order in the event of force majeure, fault of the buyer, payment incident or the unforeseeable and insurmountable fact of a third party. Similarly, WAWW cannot be held liable for any damage inherent in the use of the Internet such as, in particular, a breakdown in service, loss of data, external intrusion or the presence of viruses. In the event of non-compliance by the buyer with the obligations entered into under these General Terms and Conditions of Sale, communication of inaccurate information, any payment incident and/or fraudulent use of a payment card, WAWW reserves the right to close his account and cancel any order in progress, without prejudice to any claim for damages. WAWW also reserves the right to refuse any order from a buyer with whom such a dispute exists. In the event of a dispute, the buyer can send a complaint to WAWW, by email to the address info@waww.fr or by post to 56 rue de l'université, 75007 Paris, France, in order to seek an amicable solution. The user can also engage the WAWW consumer mediator:
Professional Mediation Company
24 rue Albert de Mun - 33000 Bordeaux.
Otherwise, the French courts will be competent, and French law will be applicable.